Adaptec Storage Manager can gather I/O and usage statistics for the RAID controllers in your system and periodically send the data to Adaptec for analysis. This feature is referred to as “call home”.
The information gathered by Adaptec Storage Manager includes:
A usage sample file containing I/O statistics describing how the controller is being used
Controller configuration data, such as the number of logical devices, their RAID levels, and size
Error log files
Note! Adaptec Storage Manager does not gather proprietary site information when logging statistics for remote analysis. In addition to the usage sample file, it gathers the same error log files and controller configuration data included in the support archive.
To Set Up the Statistics Logging Frequency and Reporting Interval:
The logging frequency is the rate at which I/O statistics are read from the controller. The reporting interval determines how often the system “calls home” to return the data to Adaptec.
To set up statistics logging for a system:
In the Enterprise View, select the system you want.
On the tool bar, click Configure, point to the system, then click Call Home.
The Call Home Manager window opens.
Adjust the Statistics logging frequency slider. (The default is 15 minutes.)
Adjust the Statistics transmission frequency slider. (The default is 1 day.)
Close the Call Home Manager window.
To Configure Proxy Server Settings:
Adaptec Storage Manager uses the Internet to send statistics to Adaptec for analysis. If your network uses a proxy server to access the Internet, you must provide your proxy server connection settings.
To configure your proxy server connection settings:
In the Enterprise View, select the system you want.
On the tool bar, click Configure, point to the system, then click Call Home.
The Call Home Manager opens.
On the menu bar, select Actions, then click Call Home connection settings.
The Call Home connection settings window opens.
Enter your HTTP proxy server name and port number.
Click OK.
To ensure that Adaptec is receiving logged statistics, you can send a test message.
In the Enterprise View, select the system you want.
On the tool bar, click Configure, point to the system, then click Call Home.
The Call Home Manager opens.
On the menu bar, select Actions, then click Call Home connection settings.
The Call Home connection settings window opens.
Click Send Call Home test message. A message appears indicating either that the test message was sent successfully or that the test failed.
Click OK to clear the message, then click Cancel to close the Call Home connection settings window.
Note! If the test fails, try opening port 80. If the test continues to fail, your system administrator may need to add the Adaptec Storage Manager Agent to your proxy server’s white list.
To Disable Call Home Messages:
If you prefer not to send usage statistics to Adaptec, you can disable call home messages. Adaptec Storage Manager will continue to collect statistics but not send them to Adaptec for analysis.
To disable call home messages on a selected system:
In the Enterprise View, select the system you want.
On the tool bar, click Configure, point to the system, then click Call Home.
The Call Home Manager opens.
On the menu bar, click Actions, then click Disable Call Home messages.
Call home messages are disabled. The Call Home tab shows the red ‘disabled’ icon.
Note! To re-enable call home messages, repeat steps 1 and 2 above, selecting Enable Call Home messages during Step 3.
To Clear the Call Home Manager Event Log:
The bottom panel of the Call Home Manager displays status information and messages about the Call Home Manager itself, such as whether call home messages were sent successfully or not. To make it easier to monitor recent events, you can clear the log on a selected system.
To clear the Call Home Manager event log:
In the Enterprise View, select the system you want.
On the tool bar, click Configure, point to the system, then click Call Home.
The Call Home Manager window opens.
On the menu bar, click File, select Clear the event log, then click Call Home.
Click Yes to clear the log.
The log is cleared.