snapshot with backup failed: controller [number], logical device [number]

Explanation:

The snapshot failed because a hardware error occurred. The specified logical drive might be failed.

Action:

If the source logical device is failed, replace the failed physical drives and restore the data from tape backup. If the target logical device is failed, replace the failed physical drives. snapshot will not work when the source or target logical devices are failed.

If the source or target logical devices are not failed, complete the following steps:

  1. Verify that the controller, cables, and physical drives are installed properly.
  2. Verify that there is power to the physical drives.
  3. Retry the command.
  4. If the command still fails, restart the server and retry the command.
  5. If the problem persists, contact your service representative.


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